Returns & Refunds Policy
Effective Date: [Insert Date]
At Sexdolls Hub, customer satisfaction is our priority. Because of the intimate nature of our products, we maintain strict return and refund policies to protect the health, safety, and privacy of our customers. Please review the following carefully before making a purchase.
1. All Sales Are Final
Due to the hygienic and intimate nature of sex dolls and related products, we do not accept returns or exchanges once an order has been shipped and delivered, unless the item is defective or damaged upon arrival.
2. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
Your order number
A description of the issue
Clear photographs or video evidence of the problem
Once reviewed and approved, we will offer one of the following solutions:
Replacement of the defective item at no additional cost
Store credit or partial refund (depending on the nature of the issue)
3. Order Cancellations
Before Production/Shipment: Orders may be canceled within 24 hours of purchase for a full refund.
After Production/Shipment: Once processing or shipping has begun, cancellations cannot be guaranteed. If accepted, cancellations may be subject to a restocking or processing fee.
4. Non-Returnable Items
For health and safety reasons, the following cannot be returned under any circumstances:
Opened or used sex dolls and accessories
Custom or personalized dolls (e.g., specific skin tone, hair, eye color, or modifications requested at checkout)
Clearance or discounted items
5. Refund Processing
Approved refunds will be issued to your original payment method.
Processing time may take 5–10 business days depending on your bank or payment provider.
6. Customer Responsibilities
To ensure smooth processing of claims:
Inspect your package immediately upon delivery.
Report any issues within 48 hours with proper evidence.
Keep all original packaging until the matter is resolved.
7. Contact Us
For questions or to initiate a cancellation/refund request, contact our support team:
Sexdolls Hub
Email: [insert email]
Phone: [insert phone number]
Address: [insert business address]
Note: This Returns & Refunds Policy is designed to balance customer rights with the hygienic restrictions of adult products. Please review carefully before completing your purchase.