Frequently Asked Questions (FAQs)
Welcome to the Sexdolls Hub FAQ section. Below are answers to the most common questions our customers ask.
1. Ordering & Payments
Q: Do I need to be over 18 to buy a sex doll?
Yes. You must be at least 18 years old (or the age of majority in your country) to purchase from us.
Q: What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options. Your billing will appear discreetly.
Q: Will my payment be discreet?
Yes. Charges will appear under a neutral business name for your privacy.
2. Shipping & Delivery
Q: How long does shipping take?
U.S. orders: 7–15 business days after dispatch
International orders: 15–30 business days (depending on customs)
Q: Is the packaging discreet?
Absolutely. All products are shipped in plain, unmarked boxes with no reference to contents or branding.
Q: Do you ship internationally?
Yes, to selected countries. Customers are responsible for checking local import laws.
Q: Will I need to pay customs duties or taxes?
For international orders, customs fees may apply and are the customer’s responsibility.
3. Products & Customization
Q: What is the difference between TPE and silicone dolls?
TPE dolls: Softer, more flexible, and budget-friendly, but require more maintenance.
Silicone dolls: More durable, easier to clean, and allow for ultra-realistic detailing.
Q: Can I customize my doll?
Yes. You can choose features like body type, skin tone, eye color, hair style, and additional options (such as standing feet or heating systems).
Q: Are the dolls safe to use?
Yes. All dolls are made from body-safe, non-toxic materials.
4. Returns & Warranty
Q: Can I return a doll if I change my mind?
No. Due to the intimate nature of our products, all sales are final unless the item arrives defective or damaged.
Q: What if my doll is damaged upon delivery?
Contact us within 48 hours of receiving your order with photos, and we will arrange a replacement, repair, or partial refund.
Q: Do your dolls come with a warranty?
Yes. Our dolls include a limited warranty covering defects in materials or workmanship. See our Warranty Policy for details.
5. Care & Maintenance
Q: How do I clean my doll?
Use mild antibacterial soap or toy cleaner with warm water after each use. Rinse thoroughly, dry completely, and apply renewal powder to prevent stickiness.
Q: How should I store my doll?
Keep in a cool, dry place away from direct sunlight. Store standing (if supported) or lying flat to avoid deformation.
Q: How long will my doll last?
With proper care, a high-quality doll can last several years. Longevity depends on frequency of use, handling, and maintenance.
6. Privacy & Security
Q: Will anyone know what I ordered?
No. Orders are shipped in plain packaging, and billing statements are discreet.
Q: Do you share my personal information?
Never. We respect your privacy and follow strict security practices. See our Privacy Policy for full details.
7. Customer Support
Q: How can I contact you?
You can reach our support team at:
Sexdolls Hub
Email: [insert email]
Phone: [insert phone number]
Address: [insert business address]