Frequently Asked Questions

Yes. We work directly with trusted manufacturers and authorized studios. Every doll is inspected prior to dispatch and ships with order documentation. Our payments are processed via secure, encrypted gateways for your protection.

Laws vary by country and region. Adult dolls are generally legal in many places, but some jurisdictions restrict import or certain features. Please check your local regulations before ordering; we can advise on discreet customs documentation where appropriate.

We cannot produce dolls that replicate real, identifiable people without documented permission and compliance with applicable laws. However, you can customize features such as height, body type, skin tone, hair, eyes, makeup style, and more.

We offer both TPE and silicone. TPE feels ultra-soft and lifelike; silicone is more durable and less prone to staining. Your choice depends on desired feel, maintenance preferences, and budget.

All orders ship in plain, unbranded packaging with neutral labels. No product names appear on the exterior. We provide tracking once dispatched and partner with trusted couriers for safe, timely delivery.

Delivery time depends on customization and destination. In-stock items typically ship faster, while made-to-order builds require production time. We’ll share an estimated window at checkout and send updates by email.

We accept major cards and other secure methods depending on your region. All transactions are encrypted; we do not store full card details on our servers.

Because of the intimate nature and custom builds, returns are limited. Please review your configuration carefully before checkout. If you need help, contact support promptly and we’ll advise on available options.

Use mild antibacterial soap and lukewarm water. Gently wipe the exterior. Clean love holes with a douche/irrigator and rinse well. Pat dry with soft towels and let air-dry completely before storage. Avoid alcohol or harsh chemicals.

Store lying flat, hanging, or standing with proper support (standing feet only). Keep away from direct sunlight, heat sources, and sharp objects. Use a storage bag or case to protect from dust.

Wash new clothes before dressing your doll and avoid dark/delicate dyes. If staining occurs, apply a doll-safe stain remover; for stubborn marks, leave it on overnight per product instructions.

After cleaning and drying, lightly dust with renewal powder, baby powder, or cornstarch. This keeps the surface silky and reduces wear, especially for TPE.

Yes—metal skeletons with adjustable joints. Use gentle, natural ranges of motion and avoid excessive force. Don’t leave the doll in extreme positions for extended periods.

Yes. We can supply compatible parts and accessories. For makeup: TPE can use human cosmetics; silicone works best with silicone oil pigments or diluted oil-based paint.

Absolutely. Choose body, head, skin tone, eyes, hair, makeup, and options. We’ll confirm specifications and provide a production timeline before crafting and shipping your order.

Please photograph the packaging and contents within 48 hours and contact support. We will inspect and resolve quickly in line with our policy and courier coverage.