Shipping Protection Coverage Policy

All orders shipped through BaccaratSexyClub are automatically covered under our Shipping Protection Plan. This insurance safeguards you against loss, theft, damage, and misdelivery from the moment your package leaves our facility until it safely reaches your door.

If your order is lost during transit or stolen after dispatch (including porch piracy), you can file a claim under our insurance terms. Packages not marked as “delivered” by the courier within 30 days of shipment are considered lost.

Claims for undelivered packages must be submitted within 90 days from the shipping date.

If a package is marked “delivered” but you have not received it, we’ll treat it as lost if you can provide supporting documentation (e.g., police report, carrier letter, or security footage).

For verified cases, we’ll provide a replacement or full refund up to the original purchase value. Such claims must be reported within 7 days of the delivery status update.

If your product is damaged during shipping, you are fully protected. Depending on the situation, you’ll receive either a replacement or refund not exceeding the original purchase amount.

All damage-related claims must be submitted within 7 days of the courier’s “delivered” update.

If your tracking shows “delivered” but the parcel was sent to the wrong address, please contact the courier to correct the error. Any re-delivery costs will be covered by BaccaratSexyClub. If the parcel cannot be located, it will be processed as a lost claim under this policy.

Claims must be reported within 7 days from the courier’s “delivered” status update.

In the rare case of loss or damage due to uncontrollable events — such as natural disasters or traffic accidents — claims will be handled based on our insurance provider’s specific terms.

Follow these simple steps to report a problem and request compensation:

• 1️⃣ Take clear photos or videos showing the issue, or obtain supporting documents from the courier.
• 2️⃣ Email your evidence to support@baccaratsexyclub.com with your order number and a short description.
• 3️⃣ Our support team will review your claim and assist with your replacement or refund.

Before Shipping: You may cancel Shipping Protection before your order ships by contacting our support team. A full refund for the protection fee will be issued.

After Shipping: Once your order has shipped, the coverage cannot be canceled or refunded.

• Peace of Mind: Your order is covered against loss, damage, or theft.
• Fast & Simple Claims: Submit proof and get quick replacements or refunds — no long wait times.
• Porch Theft Prevention: Stay protected even in cases of delivery theft or misdelivery.
• Full Value Coverage: Every order is insured up to its original purchase price.

Add Shipping Protection to your order and enjoy a worry-free shopping experience. No matter what happens during delivery, BaccaratSexyClub will ensure your satisfaction and support every step of the way.

Questions? Reach out to us anytime at support@baccaratsexyclub.com.